FAQ

FAQ

We will answer most frequently asked questions.

Contract

*All Documents should be within 3 months from the date of issue*

ーPattern Aー

1. Income certificate (収入証明書”Shunyu Shomeisho” – UR Format)and Deputation Letter from your company or employer (ORIGINAL COPY)
※Should have annual income, contract duration, company signature.
Individual Contract: At least 3 million yen annual income.
Family Contract: At least 4 million yen annual income.



2. Resident proof (住民票 – “Juminhyo”) from your ward office (original only)
※Your name and all of your family members’ names and visa status has to be on it.(If your family is in Japan)
※Items need to be checked (IMPORTANT!!!)
- 世帯主・続柄 Head of household・Relationship
- 国籍・地域 Nationality ・ Region
- 中長期在留者・特別永住者等の区分 Status
- 在留カード等番号 Card number
- 在留資格・在留期間・在留期間満了日 Resident status・Period of stay・Date of expiration
*Please check the application sample below for Shinagawa ward office
application form
※Sample of Juminhyo



3.Passport

ーPattern Bー

1.Tax Certificate(課税証明書)
For people who has just arrived or worked in Japan for less than a year
Latest Tax certificate proving that the client was paying taxes in his country.
For example:
In case of India client has to produce Form 16
In Case of USA client has to produce W2
(In case if the client was a student)
Have to produce Degree certificate of the college he passed out from.

Kazeisyimeisyo/ Citi tax proof from the ward office you were stayed at 2019. Jan 1

2. Income tax slip/ Gensenchoshuhyo (源泉徴収票)

3.Resident proof (住民票 – “Juminhyo”) from your ward office (original only)

4.ID and Insurance card

5.Passport


★WARD OFFICE LOCATION★

■Shinagawa Ward Office
Address: 〒140-8715 品川区広町2-1-36
Office Hours: Monday to Friday 8:30 – 17:00
Phone number: 03-3777-1111

■Koto Ward Office
Address: 〒135-8383 江東区東陽4-11-28
Office Hours: Monday to Friday 8:30 – 17:00
Phone number: 03-3647-9111

■Edogawa Ward Office
Address: 〒132-8501 江戸川区中央1-4-1
Office Hours: Monday to Friday 8:30 – 17:00
Phone number: 03-3652-1151

■Minato Ward Office
Address: 〒105-8511 港区芝公園1-5-25
Office Hours: Monday to Friday 8:30 – 17:00
Phone number: 03-3578-2111

■Ota Ward Office
Address: 〒144-8621 大田区鎌田5-13-14
Office Hours: Monday to Friday 8:30 – 17:00
Phone number: 03-5744-2111
From April 2014, tax certificate has become a required document for contract announced by UR.
In Japan, it is called “課税証明書 Kazeishomeisho” from local ward office. At this time of the year it only issues to people who worked in Japan in 2013 .
If you only started working in Japan from 2014, you will need to provide a relevant one from the country you were in right before coming to Japan.
Strictly, full name, paid tax amount, paid year(should be the most recent year) need to be showing on the tax certificate.
● Graduation certificate can be used instead if your previous occupation was student right before starting work.
*All Documents should be within 3 months from the date of issue*

1. Income proof document from your company
*For people who worked in Japan for more than 1 year.
Gensenchosyuhyo (源泉徴収票) Please see attached sample below
※SAMPLE※


*For people who has just arrived or worked in Japan for less than a year
Income certificate (所得証明書”Shotoku Shomeisho” – UR Format)and Deputation Letter from your company or employer (ORIGINAL COPY)
※Should have annual income, contract duration, company signature.
Individual Contract: At least 3 million yen annual income.
Family Contract: At least 4 million yen annual income.

2. Resident proof (住民票 – “Juminhyo”) from your ward office (original only)
※Your name and all of your family members’ names and visa status has to be on it.(If your family is in Japan)
※Items need to be checked (IMPORTANT!!!)
- 世帯主・続柄 Head of household・Relationship
- 国籍・地域 Nationality ・ Region
- 中長期在留者・特別永住者等の区分 Status
- 在留カード等番号 Card number
- 在留資格・在留期間・在留期間満了日 Resident status・Period of stay・Date of expiration
*Please check the application sample below for Shinagawa ward office
application form
※Sample of Juminhyo

★WARD OFFICE LOCATION★

3. Tax certificate (課税証明書 – “Kazei Shomeisho”) from your ward office (original only)
※ Total Income should be more than 3,000,000 Yen to be qualified.
※Sample of Kazei Shomeisyo
No, utilities are not included in the rent. All utilities have different contract and connections should be done before moving-in.
2 months deposit + prorated rent and management fee of the month you move in.
In order to search and reserve a UR unit, we need the following information:

1. Complete Name
2. Current Address
3. Phone Number
4. Birthday
5. Name of Company
1. Income Requirement ( Certification submission is required )



If above requirement is not applicable, below are the other options.
①Paying 1 year rent plus deposit in advance.
②To have Japanese Yen saving in a Japanese bank equivalent to 100 times of the rent.

2. VISA
At least 1 Year VISA. Short-term VISA is not permitted.

Moving in

It requires at least 1 week to be able to move in after the contract has been made in person since lock changing needs to be done. Therefore, it is better to search for the desired apartment early.
● Company contract can take longer, it would be ideal to inquire with your HR.
You can get the key only on the day or after your move-in date. You will have to bring the receipt given to you by the UR on the contract date to get the key at the management office in the apartment.

Moving out

★14 day leaving notice is required.
★Please collect the forms at your local management office where you firstly got the keys.

You will need to fill out the forms and give it back to them, they will then give you back the original copy for your reference.
Sample Forms are attached below.
1.Leaving date・退去日
2.New address・移転先
3.Deposit refund bank account number・敷金返金先口座番号(only in Japan)
4.Room check date・査定日(they will suggest some options and you can chose one of them)
5.Deposit transfer claim with registration number of new house 仮予約受付番号(引継ぎ住戸)

Note: Once you complete and submit the documents to the management office with your signature, you CANNOT change your leaving date. Please be careful in writing the forms.

※SAMPLE FORMS※
Leaving Notice


Repair Cost Bill


Remittance Request
Restoration of a Housing Unit to Its Original Condition before Moving Out around 45,000yen
You need to give 14 days advance notice to the UR when you wish to terminate and vacate the apartment. You have to submit a “Dissolution of Rental Housing Contract Notification Form” to the Administration Service Office, at least 14 days before your date of departure.

Others

*Automatic withdrawal
You will receive an automatic withdrawal application form when you make a contract.
If you apply for it, it will come into operation from the following month or a month after the following month.
The monthly rent will be withdrawn on the 25th of every month. If there is not enough money in the account, it will be withdrawn again on the last day of the month.
If there is still not enough money in the account, a late payment charge will be requested for any payment after the last day of the month.

Required documents for applying
【Bank】
1.Application form (for Bank)
2.Contract document (to confirm the room number and contract status)
3.Bankbook
4.Personal seal (the one that was used when the bank account was created)


【Japan Post Bank】
1.Application form (for Japan Post Bank)
2.Bankbook
3. Personal seal (the one that was used when the bank account was created)


*Bank transfer
You receive a bill every month. There is bank account information written on the bill.
Transfer the monthly payment to the account by the last day of the month. If you do not pay by the last day of the month, a late payment charge will be requested for any payment made after that.
If you are planing to do some remodeling after you move in, please make sure to submit the application form to the management office.
The form is called “Moyogae Negai(模様替え願)” and you can get it from Management office.
We see many cases like changing toilet seat, adding air conditioner and others.
Some remodeling items don’t require you to restore it back to original when you move out, but some does require.
So please check the list and see if your remodeling items require restoration or not.
A Guide for Residents (p29-p31)
Air-Conditioner Remote Control
運転/停止 ⇒ Power button
温度 ⇒ Temperature
冷房 ⇒ Cool mode
暖房 ⇒ Heater mode
ドライ ⇒ Dry mode (to prevent moisture)
自動 ⇒ Automatic
風量 ⇒ Air Volume
風向 ⇒ Air Direction
入 ⇒ On
切 ⇒ Off
タイマー ⇒ Timer

Washing Machine Buttons
入/切 ⇒ On / Off
スタート/一時停止 ⇒ Start / Pause
洗う/洗い ⇒ Wash
すすぐ/すすぎ ⇒ Rinse
脱水 ⇒ Drain
モード/コース ⇒ Mode / Course
乾燥 ⇒ Dry
洗剤 ⇒ Laundry detergent
柔軟剤 ⇒ Fabric Softener
“1K”, “2DK”, “3LDK”..etc are examples of how Japanese describe the floor-plans of apartments/houses.
The number indicates the number of rooms.
L = Living Room, D = Dining Room, K = Kitchen.
E.g. The layout on the left shows a typical 1LDK layout and on the right a typical 2DK layout.

Most LDK rooms has a bigger living room and kitchen is separated, while DK rooms have smaller area and kitchen is not separated.

Difference Between 1K and 1DK
As you can see for 1K or 1R(Room), there is only a little space for the kitchen since there is no Dining area.
While 1DK room has a separated room and a wider area in the kitchen.
The UR rental housing was not significantly damaged during the Great Earthquake, but we are working on earthquake-resistant diagnosis and repairs for those constructed according to the old earthquake-resistant standards so that we can live more safely and securely.

* This standard was significantly revised in 1981, and the earthquake resistance standard before the revision is called the old earthquake resistance standard, and the earthquake resistance standard after the revision is called the new earthquake resistance standard.
Some UR apartments have toll parking. If you are or will be living in UR apartment and would like to apply for toll parking, you need to submit form and some documents.

To apply for toll parking,,,
1) Application form for toll parking
2) Seal of contractor of toll car park (private seal possible)
3) A copy of the vehicle registration papers
* They may ask you to submit other documents depending on circumstances.

To make a contract after your application is accepted,,,
1) A copy of vehicle registration papers
2) Seal of contractor of toll car park (private seal possible)
3) Receipts of deposit, daily rate for the first month and security deposits
4) Identification documents (driver’s license etc..)
* They may ask you to submit other documents depending on circumstances.

*Please refer to chapter 6 of Housing Guide for UR for details.
It explains the process as well.
http://www.ur-net.go.jp/sumainoshiori/english/index.html

*This is a sample of vehicle registration paper.